Cancel an invoice from a SEPA run (SEPA XML)

How to cancel an invoice paid with SEPA XML

If you want to cancel an invoice that has been paid with a SEPA run, follow these steps:

• Go to the menu Financials > SEPA and click the menu 'More > Create return debit'.

• Enter the booking number of the invoice that you wish to cancel and click on 'check'. You can now see the amount paid with SEPA direct debit.

• Click on 'Continue'.

• Now you can determine the details of the return debit (e.g. if the account was not covered, you can ask for a fee). It is important to select 'Open' as the payment method, so that the bill can afterwards be canceled. You also have to select a reason.

• Confirm the settings by clicking on 'Create return debit'.

• Now you can cancel the invoice as usual.
  IMPORTANT - If you have collected the amount, you have to return it manually.