Cancel an Invoice from a SEPA Run (SEPA XML)

How to cancel an invoice paid with SEPA XML

If an invoice was paid using a SEPA XML run and you need to cancel it, you must first create a return debit. This guide walks you through the process, step by step.

Go to the menu Financials > SEPA and click the menu More > Create return debit.

Enter the booking number of the invoice you wish to cancel and click on Check. You will now see the amount paid with SEPA direct debit.

Click on Continue.

Now you can determine the details of the return debit (e.g. if the account was not covered, you can ask for a fee). It is important to select Open as the payment method, so that the invoice can be cancelled afterwards. You also have to select a reason.
Confirm the settings by clicking on Create return debit.

Now you can cancel the invoice as usual.

Important: If you have collected the amount, you must refund it manually.