How to Cancel an Invoice

Learn how to cancel invoices in Eversports Manager, including handling refunds for on-site and online payments, and managing SEPA transactions.

To cancel a customer’s invoice:

1. Navigate to Financials > Invoices in your Eversports Manager.

2. Locate the invoice you wish to cancel.

3. Click on the three dots (⋮) next to the invoice and select Cancel Invoice.

4. Provide a reason for the cancellation (e.g., “Incorrect billing”).

5. Confirm by clicking Cancel Invoice.

The invoice will now be marked as Cancelled in the payment status.

Note: The cancelled amount will be removed from your turnover.

If the invoice was paid on-site (e.g., cash or card at your studio):

Manual Refund Required: You must refund the amount manually, as Eversports does not process refunds for on-site payments.

If the invoice was paid online:

Automatic refund: The customer will automatically receive a refund via the same payment method used.

Cannot cancel invoice: Invoices older than 90 days cannot be cancelled due to payment provider guidelines.
Issue credit note: Instead, create a credit note and process the refund manually.

The refund process is the same as 2.3.
Cannot Cancel Invoice Directly: For invoices paid via automatic SEPA online, a refund through the manager is not possible.
Issue Credit Note: Instead, create a credit note and process the refund manually.

This ensures accurate bookkeeping, prevents payment issues, and avoids refund errors with Stripe or customer banks.

How you can cancel invoices of your customers