How to Cancel an Invoice

How you can cancel invoices of your customers

Learn how to cancel invoices in Eversports Manager, including handling refunds for on-site and online payments, and managing SEPA transactions.

To cancel a customer’s invoice:

1. Navigate to Financials > Invoices in your Eversports Manager.

2. Locate the invoice you wish to cancel.

3. Click on the three dots (⋮) next to the invoice and select Cancel Invoice.

4. Provide a reason for the cancellation (e.g., “Incorrect billing”).

5. Confirm by clicking Cancel Invoice.

The invoice will now be marked as Cancelled in the payment status.

Note: The cancelled amount will be removed from your turnover.

If the invoice was paid on-site (e.g., cash or card at your studio):

Manual Refund Required: You must refund the amount manually, as Eversports does not process refunds for on-site payments.

If the invoice was paid online:

Automatic refund: The customer will automatically receive a refund via the same payment method used.

Cannot cancel invoice: Invoices older than 90 days cannot be cancelled due to payment provider guidelines.
Issue credit note: Instead, create a credit note and process the refund manually.

The refund process is the same as 2.3.
Cannot Cancel Invoice Directly: For invoices paid via automatic SEPA online, a refund through the manager is not possible.
Issue Credit Note: Instead, create a credit note and process the refund manually.

This ensures accurate bookkeeping, prevents payment issues, and avoids refund errors with Stripe or customer banks.