Questions and answers on terminating the contract/terminating your Eversports partner agreement

How can I terminate my affiliate agreement with Eversports?

First of all, you can read about the notice period in your partner agreement. If you are not sure here, you are welcome to ask us directly. Otherwise, if you wish to cancel, you can send an informal message to support@eversports.com in due time.

How long do I still have access to my manager?

Your Eversports Manager is active until your cancellation date and is available to you as usual. It is also possible to book with you up to this date. Afterwards, your manager will be automatically deactivated and you will no longer have access.

What do I have to consider before the final termination for accounting and documentation?

Make absolutely sure that you download all the documents required for your accounting independently in the manager by your cancellation date. Unfortunately, we can no longer produce this data afterwards.

1) All reports for accounting can be found in your manager under Finances - Reports and you can create and export them for periods of your choice:

2) You can also export the invoices under Finances - you can choose the needed range of time before exporting:

3) Also note which customers may still have open products with you. You can export an overview of this under Products - Analysis:

4) If you offer memberships, they will be canceled automatically at the end of the last billing period. In any case, we recommend checking the collection dates.

When will I receive my last invoice from Eversports?

The invoice for the software fees for the last month before the effective termination will be deducted from your account approximately two weeks after the invoice is issued.

Please note that you may still receive further invoices up to a maximum of 3 months after the end of the contract - depending on whether fees for online payments are still incurred in the last active month or fees for returned direct debits are incurred in the following months.

Example: In the case of a lack of funds, incorrect bank details at the time of debit or the withdrawal of the money by the end customer, fees for chargebacks will apply, which we will invoice you.

How does the settlement of cancellations of online paid bookings after the end of the contract work?

Should a negative online stripe wallet arise after the end of the contract due to cancellations of bookings paid for online, the outstanding amount will be settled by Eversports. Of course, we will contact you accordingly with a corresponding receipt for the amounts still to be paid.

You have two options for compensation:

1) either we will collect the corresponding sum from your account if the SEPA mandate is still valid, or

2) you transfer the corresponding sum to us by bank transfer. (It is important that you transfer the amount to be transferred to the Eversports bank account stated on the invoice.)

Example of a negative online stripe wallet: The amounts that can be paid out before the end of the contract have resulted in a total of €1000, which has already been paid out to you. After the payment and the end of the contract, there are several cancellations and/or chargebacks in the amount of €500, which are refunded directly to the end customer. However, since we have already paid you this €500 (as part of the €1000), these refunds will result in a negative amount on your online Stripe wallet. We can claim this amount within 3 months after the end of the contract (or later if necessary).