Introduction to Activities
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      3. Introduction to Activities

      How to Download Activity Reports

      This guide explains where to find activity reports in your Manager, how to download them, and how to open the exported files correctly.

      1. Where to Find Activity Reports

      You can access activity reports by navigating to: Analytics > Reports

      In this section, you’ll find an overview of all available activity reports. Reports can be based on data from:

      • All activities

      • Specific activity types (e.g. classes, trainings, courses)

      2. Which Reports are available?

      Here’s a list of currently available reports:

      • Active appointments & registrations

      • All appointments & registrations

      • Booking list

      • List of active bookings

      • Cancellations (includes all, late, and on-time cancellations)

      • Utilization report

      • No-shows

      For every activity type on its own, the following reports are also available:

      • Active appointments & registrations 

      • Utilisation

      • No-shows

      To export a report for any specific activity type, make sure to first select the desired activity on the top:

      3. How to Download a Report

      To download a report, click on the green, underlined name of the report.

      One of the following will happen:

      3.1 Redirect to the Activities Section

      For certain reports, clicking the name will redirect you to the Activities section, where you can define the relevant time period.

      Once the timeframe is selected, you’ll be able to download the report directly to your computer.

      3.2 Pop-up with Export Options

      For other reports, a pop-up window will appear prompting you to:

      • Define your reporting preferences (if applicable)

      • Select the desired time frame

      After clicking Export, you’ll receive an email with a link to download the report file.

      4. How to Open the Exported CSV File

      Once downloaded, you can open the file using any spreadsheet program such as Excel, Numbers, Google Sheets etc. and use the filters of your choice.

      Common Issue: Data Appears in One Column

      If all data appears in a single column, it’s likely a delimiter issue. Here’s how to fix it:

      In Google Sheets:

      1. Open Google Sheets.

      2. Go to File > Import > Upload and upload your CSV file.

      3. In the import settings, change the separator type from "Auto-detect" to Custom.

      4. Enter a semicolon ( ; ) as the separator.

      In Microsoft Excel:

      1. Open your CSV file in Excel.

      2. Select the first column containing the data.

      3. Go to Data > Text to Columns.

      4. Choose Delimited, then click Next.

      5. Select Semicolon as the delimiter and click Finish.