Online payments - all the advantages

The Benefits of Online Payments for Studios and Their Customers

Why Offer Online Payments in Your Studio?

Today, more and more studios offer online payments, as customers increasingly expect the convenience of paying online at any time.
In German-speaking countries, 81% of all Eversports partners already enable online payments.

In this article, we explore the key benefits of online payments—for both you and your customers.

1. Increased Revenue Through Improved Customer Service

Data from Eversports Manager shows that around 20% of all online payments happen outside of regular opening hours. Not offering online payment options significantly limits purchasing opportunities for your customers.

Many purchases occur late in the evening. If a customer wants to buy a 10-entry card at 11:00 p.m., online payment is the most convenient option. By the next morning, they may have changed their mind.

Of course, you can still offer on-site payments at your studio. Online payments simply provide an additional option. Many studios initially believe their customers prefer to pay in person—only to be surprised at how much their customers appreciate the ease and clarity of online payments.

Especially among younger generations, the ability to purchase products online, anytime and anywhere, is expected—even from local studios. Online payment has become a key part of a positive customer experience.

2. Reduced Effort and Fewer Mistakes

When customers buy products online themselves, your staff can focus on delivering excellent on-site service. Check-in becomes faster, and all online sales are paperless.

If a customer cancels a purchase made online, the refund is processed automatically by Eversports Manager—no manual steps required.

When staff enter payment methods manually, errors can occur that cause frustration during end-of-day register reconciliation. Often, sales are only entered after a class has started, increasing the chance of mistakes—like forgetting to log a sale, entering it incorrectly, or assigning it to the wrong customer. Online payments eliminate these risks entirely. Once a purchase is made online, there's nothing more to manage.

Online payments also reduce no-shows, since customers are more likely to attend activities they’ve already paid for. This results in higher attendance rates and lowers the time and cost of sending reminders.

3. Fewer Customer Disputes

Sometimes, customers may claim they were misinformed when purchasing a product or didn’t realize their 10-entry card had an expiration date. When customers make purchases online, they can review all product details themselves and make informed decisions—eliminating confusion and minimizing complaints.

Your team is no longer directly involved in the sales process and can simply refer to the online terms and conditions.