Cancel courses, workshops, events, and more

How do you cancel a multisession event (courses, workshops, retreats, events, camps, education)

In this article, we will guide you through the process of canceling a multisession event such as a workshop, event, retreat, course, camp, or an educational program.

1. How to cancel an entire workshop

Before canceling the workshop, it is essential to check whether any customers are signed in. To maintain accurate records, export your customer list.

Step 1: Check Customer Sign-Ins

First go to the Sign In:

Navigate to More > Export Participants to download a list of your participants.

Important: If you are using the ticket system or tickets, always export your customer list before proceeding. This ensures you know which customers require a refund.

Step 2: Sign Out Customers

If participants are signed in, you must sign them out individually before canceling the workshop.

If you need to inform your customers about the cancellation, go to More > Contact Participants.
For each customer, click on the 3 dots > Sign out..

Step 3: Cancel the workshop

Once all customers are signed out, you can proceed to cancel the workshop.

Go to the workshop Settings (pencil-icon):

Then open the tab Dates:

Select all sessions you want to delete and click on Delete.

You will see a confirmation pop-up indicating that these sessions will be removed from the connected tickets.
Click on Delete appointments.

Step 4: Archive the Workshop

After you sign out your customers you can also archive the workshop in menu Activities > Management > Show: Workshops to ensure it is no longer visible in your list of active workshops in the manager.

2. How to refund your customers

Refunds must be handled manually by canceling invoices.

Note:

Online payments will be refunded automatically.
Offline payments require manual processing to refund your customers.