Customer transfers money to Stripe/Eversports

Sometimes an auto-SEPA doesn't work out with your customers. If they're proactive, they might try to transfer their monthly membership fee to you directly. If they take your bank account number from your invoice, the money will of course reach you directly.

However, if they check out a previous charge from the bank account and take the bank account from there, they will transfer the money to Stripe.

If you let us know about this, we can contact Stripe for you to make sure the money gets refunded to your customer as soon as possible. You will need to charge your customer again to make sure you receive the money.

To fix this issue with Stripe, we need the following information from you:

• the customers name

• their email address

• their IBAN number

• a screenshot showing the payment.