Sign out and Late Cancellation

Remove participants from an activity

If you want to remove participants from an activity, go to the menu Activities, and to the Sign In of that activity.
By clicking on the three points next to the respective customer, you can select the option 'Sign out'.
NOTE: If necessary, you can sign out customers also after the activity has taken place.

You have two options:

1) Remove from the session

The participant will be removed from the selected appointment and will be credited with the participation on his product (e.g. 10-visit card). The spot is available again and can be booked by another customer.

Example: Client A has missed the cancelation deadline and let you know that he will not attend. On goodwill you do not charge him for the participation and only cancel it, so that the spot for customer B is free.

2) Late cancelation & remove from the session

The participant will be removed from the selected appointment, but gets the participation on his product (e.g. 10-visit card) deducted and not (!) credited again. The spot is available again and can be booked by another customer.

Example: Client A has missed the cancelation deadline and let you know that he will not attend. You want to charge him though, but at the same time make sure that the spot for customer B is free.