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      Termination of memberships

      Terminate memberships with a regular or extraordinary termination

      1) Regular termination

      IMPORTANT - This termination blocks the membership extension but allows the membership to run until the original end date.

      In the customer menu click on the three black dots next to the concerning membership and select the menu item 'Terminate'.

      • In the following pop-up you will see the most important notice of termination on the top - such as cancelation period, last possible date for termination and end date. 

      • In addition, you can enter the receipt of the cancelation. Thus, the system will automatically state the next possible cancelation date according to your contract settings.

      • Afterwards, enter the reason of termination.

      • Click then on 'Cancel the membership'.

      The cancelation will be deposited at the customer's profile

      2) Extraordinary termination

      Another possibility is the extraordinary termination of a membership. With this feature a membership can be terminated to any date and it overrules the original end date of the membership.

      • Click in the customer profile on the three black dots next to the concerning membership to extraordinarily cancel a membership. Then, select the menu item 'Terminate'.

      • In the following pop-up you will see the most important notice of termination on the top - such as cancelation period, last possible date for termination and end date.

      • State the date of the receipt of the cancelation and make a tick in the box for extraordinary termination. Choose the fixed date when the cancelation shall become effective.

      • All participations of a class or course that will take place after the end of the membership will automatically be adapted to participation without product. 

      Thus, the termination will be deposited in the membership details.

      3) Cancel termination

      The termination of a membership can be canceled by clicking on the three grey dots on the right-hand side and then on the menu item 'Cancel termination'.

      This option is obviously possible for already canceled memberships only.