Understanding SEPA Chargebacks in Eversports Manager

This article provides a comprehensive overview of SEPA chargebacks within Eversports Manager, including their causes, identification, prevention strategies, associated fees, and methods to recover these fees from customers.

SEPA (Single Euro Payments Area) direct debit is a European payment method that allows you to collect your customers' membership fees directly from their bank accounts.

1. What is a SEPA Chargeback?

A SEPA chargeback, also known as a return debit, occurs when a previously successful SEPA direct debit transaction is reversed, and the funds are returned to the customer. This reversal can happen due to:

• Insufficient funds: The customer's bank account lacks the necessary funds.

• Incorrect bank details: The provided bank information is invalid or outdated.

• Customer-initiated disputes: The customer requests a reversal through their bank.

The reversal process is managed by the customer's bank in collaboration with our payment provider, Stripe.

2. Identifying Chargebacks in Eversports Manager

To monitor chargebacks:

1. Navigate to: Financials > Recurring Payments.

2. Look for indicators:

   • A red dot signifies a failed transaction.

   • The payment status will display as "Open (Failed)".

In the event of a chargeback, you have the option to:

• Retry the SEPA debit: Attempt the transaction again.

• Record an alternative payment method: Mark the invoice as paid through cash, bank transfer, or other means.

3. Preventing SEPA Chargebacks

To minimize the occurrence of chargebacks:

• Communicate clearly: Inform customers about:

  • The amount to be debited.

  • The frequency of debits.

  • The start date and duration of the debits.

• Clarify the debiting entity: Ensure customers recognize that Eversports, not your studio, will appear as the debiting party on their bank statements.

• Adjust debit dates: If chargebacks frequently occur due to insufficient funds, consider scheduling debits a few days later to align with customers' account balances.

4. What are the fees for chargebacks?

• Chargebacks cause additional costs for Eversports, which we have to pay to our payment provider. 

• Therefore, your studio will be charged a fee of €8.50 per chargeback and this will be invoiced in the monthly billing.

5. Recovering Chargeback Fees from Customers

You can recuperate the €8.50 chargeback fee from customers through two methods:

5.1. Adjust the Next Invoice

• Steps:

  1. Go to Financials > Recurring Payments.

  2. Select the upcoming invoice for the customer.

  3. Click on the three dots next to the invoice and choose "Edit".

  4. Increase the invoice amount by €8.50

5.2.. Create a Chargeback Fee Article

• Steps:

  1. Navigate to Products > Articles

  2. Create a new article named "Chargeback Fee" priced at €8.50.

  3. Sell this article to the customer.

  4. Send the customer a payment link to settle the fee online. More information in this article.