Online payments and payouts (Eversports wallet)
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      3. Online payments and payouts (Eversports wallet)

      Online Payments - all you need to know

      Processing online payments and payouts

      The aim of the online payment is to reduce your manual effort and offer an ideal service to your customers. In this article, we explain how online payments are processed and how you can monitor your online transactions directly within your Eversports Manager. 

      We cooperate with Stripe, a trusted external payment provider to guarantee a secure and reliable service for all online transactions.

      1. How are online payments processed?

      Before you start offering online payments:

      Once your Wallet is active:

      • You can sell your products and services online.
      • Both existing and new customers can purchase your offers online using available payment methods in your country (e.g. credit card, PayPal, etc.)
      • Purchased products are automatically assigned to the customer's account.
      • Invoices are generated within your Eversports Manager and sent to the customer via email. 

      The paid amount is transferred immediately to your Eversports Wallet, managed by our payment provider Stripe. 

      Wallet Balance & Payouts

      • You can view your Wallet balance and the next scheduled payout in the Billing menu.
      • Payouts are transferred to your registered bank account automatically, either: 
        • Weekly, or
        • Monthly, based on your chosen payout frequency.

      Refunds and Cancellations

      If a booking is cancelled and refunded (for example, via an invoice cancellation):

      • The online payment is refunded automatically, with no extra fees.
      • The refunded amount is deducted from your next scheduled payout.

      2. Checking your account balance

      We value transparency. You have 24/7 access to a detailed overview of all online payments and payouts.  

      Where to find your payment overview:

      • Go to the Billing menu (top-right corner).
      • Select Online Payments & Payouts.

      Here you can:

      • View your current Wallet balance.
      • See when your next payout will be transferred.
      • Downloaded detailed payout reports (optional, not official documents).

      Setting Your Payout Frequency:

      By clicking on Edit Payout Settings you will be directed to a new page and can choose:

      • Monthly Payouts: The payout period runs from the 25th of the current month to the 24th of the next month.

      • Weekly Payouts: Recommended to schedule payouts on Mondays to minimise delays.

      Payout processing time is typically 2 to 10 working days, depending on Stripe and your bank.

      APRIL (4)

      Monthly Overview Report

      • You will receive an email summary of your payouts every month.

      • You can also download the payout report anytime by clicking the three dots next to the relevant payout entry.

      Important: This report is not an official financial document and should not be used for accounting purposes. Official financial reports can be found under Analytics > Reports > Financials.

      3. Online Transaction Fees

      Eversports collaborates with an external payment provider to handle online transactions, payouts, and refunds.

      • Online transactions are subject to a transaction fee, as agreed in your Eversports contract.

      • Transaction fees are automatically deducted from your weekly or monthly payouts.

      Viewing Transaction Fees:

      • Go to Billing > Transaction Fees for a full overview of all online payments and corresponding fees.

      Need further assistance?