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Top 10 FAQ

Here you can find the top 10 FAQ regarding the Eversports Manager.

1️⃣ How can I integrate my schedule on my website, Instagram, etc.?

You can do this via the Schedule-Widget, which you can either directly embed in your website or share via a link → read more here.

2️⃣ How can I refund a customer?

If the customer paid online (i.e. credit card, PayPal) and the invoice is not older than 90 days you can cancel the invoice in the menu Financials > Invoices → read more here.

If the customer did not pay online, paid with SEPA online, or the invoice is older than 90 days you cannot cancel the invoice, but you could alternatively create a credit note → read more here.

3️⃣ How do I cancel a Multi-Session Activity (course, workshop, event)?
  1. Check the participants and download the list of your participants
  2. If the activity is booked with a ticket system: cancel the invoices
  3. Sign-out the customers
  4. Archive the activity

→ read more here.

4️⃣ How can I sell a product to a customer?

In the menu Financials > Selling, you can sell products (services, articles, vouchers) to your customers → read more here.
Additionally, you can sell a service or membership directly in the customers profile via the 🛒-symbol.

5️⃣ How can I sell vouchers online?
  1. Activate vouchers in the menu Settings > Master data > Vouchers
  2. Create the voucher (read more here)
  3. Enable the voucher for online purchases in the voucher settings
  4. Create a Voucher Widget, add it to your Widget Overview and share it on your channels

→ read more here.

6️⃣ How can I upgrade a membership of a customer?

Memberships cannot be "upgraded", only the price and due date of an active membership can be changed. If a customer wants to switch from membership A to membership B, you can do a extraordinary termination of membership A. Afterwards you can assign membership B or the customers purchases membership B themselves online.

7️⃣ How can my teachers and employees login to the Manager?

You need to assign the teacher/employee the fitting login rights, then they can simply log into app.eversportsmanager.com with their regular Eversports account details → read more here.

8️⃣ How can I sign in customers for a class?
  1. Via the menu Activities open the Sign-In of the class
  2. Search or create the customer
  3. Select or sell the product for participation
  4. Mark the customer as "Attended" if they show up for the class

→ read more here.

9️⃣ How do I set up MFA/2FA?

You can find a complete guide here.

Important: Download the recovery codes.

🔟 Where do I find my company invoices? 

In the Eversports Manager you can find your company invoices in your profile (top right corner) in the menu Billing > Company invoices → read more here.